We want you to love your Drainly pop-up sink stopper. Every order is backed by our 30-day money-back guarantee. If it doesn't work out for any reason, we'll make it right. Questions? Email drainlysupport@gmail.com.
You have a full 30 days from the date your order is delivered to request a refund. If you're not completely satisfied, email drainlysupport@gmail.com with your order number and a short note about what went wrong. In most cases, we'll issue your refund without asking you to ship anything back.
Usually, no. For most refund requests we do not require you to ship the item back. In the rare case we do, we'll tell you in advance and provide clear instructions.
Once approved, we process your refund to your original payment method within 1–3 business days. Depending on your bank, it may take an additional 5–10 business days for the funds to appear.
If your order arrives damaged or defective, or you received the wrong or a missing item, email us within a few days of delivery with your order number and a photo. We'll send a free replacement or issue a full refund right away, no return required.
We process orders quickly, usually within 1–3 business days. If you need to cancel or change an order, email us as soon as possible and we'll try to catch it before it ships. If it has already shipped, you're still fully covered by the 30-day money-back guarantee.
Reach out any time at drainlysupport@gmail.com and we'll take care of you.