Have a question, need help with an order, or want to make the most of your 30-day money-back guarantee? We're here for you and happy to help.
The best way to reach the Drainly team is by email at drainlysupport@gmail.com. We read every message and reply within about 24 hours, often sooner, during normal business days.
Whether it's a question about your order, a shipping update, or a refund, our team will take care of you. Every Drainly order is backed by our 30-day money-back guarantee, and most refund requests don't require you to ship anything back.
If something isn't right with your order, please email us first at drainlysupport@gmail.com before opening a dispute or chargeback with your bank. We can almost always resolve issues faster than the dispute process, and we truly want the chance to make it right.